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Happy clients show why to use a Travel Agent

Posted on August 2, 2016 at 10:05 AM

I just had a family return from Memories Splash Punta Cana. They “had an awesome time...loved the water park and the Diamond Club beach and pool! The beach was absolutely beautiful. The food was good at Memories, but amazing at Royalton...we paid the upcharge 2 nights to eat at the Hibachi grill and the Steakhouse...worth it! The transportation to and from the airport was excellent...we felt like royalty on the way to the airport because we had a brand new black Chevy Suburban pick us up. Even the guy handling our luggage for us said we were "traveling VIP style" lol. You checking us in for our flights really helped a lot...thank you so much for that! “My clients were not originally sold on this resort but it was one of the Punta Cana resorts offering all the items they were requesting for the adults and their 7 and 14 year old sons.

In March I stayed in Punta Cana and spent 2 days exploring almost 20 other resorts than the one we had as home base. I used Amstar for our round trip private transportation and for the resort tours. This gave me a good feel for their service. Seeing so many resorts gave me firsthand knowledge of the beaches and real feel of each resort. We were considering Memories before but she was really leery after reading reviews about shuttle times as it sets back a bit behind the Royalton and shares a beach and some facilities. Had room been available we could have just booked them at Royalton but they were booked solid. Touring both resorts let me see just how short the transfer really was. I got to see how massive and fun the water park would be for the boys. Seeing the inclusions and extra services offered to Diamond level rooms also helped me explain to them why paying the small difference could make a real difference in their vacation.

Caribbean wide I have stayed at or toured over 200 resorts. I can compare real experiences and real photos when I am planning my client’s vacations. I know that when people try to book on their own they are bombarded with information on the internet and it is hard to decide how photo shopped the pictures are or who they should believe from the conflicting reviews. My value is my knowledge and my desire for you to have a great vacation. You are not a computer bite to me. I become invested in each vacation I plan trying to make it all each client wants. People vacation very differently and have different priorities and my goal is to discover what is important and provide that. Having been to many islands I also understand the airports. Many do not realize that the Dominican Republic has a tourist fee. My clients are not surprised as these are purchased ahead of time; letting them skip the first line to purchase the tourist card. Consider using my services or even your local travel agent for your next trip to see the difference we can make.

 

Categories: Caribbean, Why use a Travel Agent/Advisor

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